How We Your Data We protect
SSL encryption protection
All transactions and data exchanges at pro88 are secured with 256-bit SSL encryption — bank-grade security that keeps your information completely out of third-party reach.
No Sale of Data to Third Parties
Your name, phone number, and email are never sold or rented to third parties. pro88 does not treat your personal data as a commodity.
Secure Data Storage
Your data is stored on secure, encrypted servers. Firewalls, access controls, and regular security audits are in place to prevent unauthorized access.
Transparent Data Use Policy
What data we hold, why we hold it, and how long we keep it — all of it is laid out clearly in this policy. No hidden clauses, no complex legal language.
Your Rights Are Protected
You can view, correct, or request deletion of your data at any time. We are required to respond within 30 days.
Consent-Based Data Collection
Pro88 never collects data without your consent. You give explicit consent at registration and can withdraw it at any time.
Simply put: pro88 takes your privacy seriously. If any questions come to mind while reading this policy, our support team is always ready to help.
1 What Data We Collect
When you create an account and use our services at pro88, we collect certain necessary information — used solely to provide you with the best experience. We never ask for data we do not need.
| Types of Data | What is included | When it is collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Email address, mobile number | At the time of account creation |
| Financial information | Mobile banking number, transaction history | At the time of deposits and withdrawals |
| Device information | IP address, browser type, device model | While Using the Platform |
| Usage Data | Game history, login times, preferred games | Automatically collected while using the service |
2 Why We Collect This Data
Every piece of data we collect has a specific, legitimate purpose. pro88 does not collect information arbitrarily or without reason. The key purposes are clearly outlined below.
- Required to create your account and verify your identity — essential for fraud prevention.
- To process financial transactions and confirm deposits and withdrawals.
- To provide customer support and resolve issues quickly.
- To inform you about promotional offers and bonuses — only with your consent.
- To ensure platform security and detect suspicious activity.
- To meet legal obligations, such as anti-money laundering regulations.
- To improve your platform experience and better understand your preferences.
3 How Your Data Is Used
Collected data is used only for specific, limited purposes. pro88 respects your information and will not use it beyond the purpose for which it was collected.
We analyze usage patterns to improve the platform — such as which games are most popular and when players are most active. This analysis is done using fully anonymized statistics, not at an individual level.
- For login verification and account security.
- To send transaction confirmation messages.
- To keep you informed about applicable bonuses and offers.
- To detect and alert you to suspicious logins or transactions.
- For Responsible Gaming monitoring.
4 Data Sharing & Disclosure Policy
Pro88 never sells your personal data. However, limited information may be shared in specific circumstances, as detailed below.
- Payment Processors: Necessary financial information is shared with authorized payment gateway operators to process transactions.
- Law enforcement agencies: We are legally required to provide certain information when ordered by a court or directed by a government authority.
- Technology Partners: Technology service providers engaged to operate the platform are bound by strict confidentiality agreements.
- Fraud prevention: Anonymized data may be shared with cross-platform fraud detection systems.
Before sharing data with any third party, a Strict confidentiality agreements is carried out. They may only use the data for the designated purpose.
5 Cookies & Tracking Technologies
Pro88 uses cookies on its website. Cookies are small files stored in your browser that help improve your browsing experience.
- Essential Cookies: To keep your login session active and ensure security — the site cannot function properly without these.
- Performance Cookies: Used to understand which pages are visited most.
- Functional cookies: To remember your language preference and settings.
- Analytics Cookies: To generate overall usage statistics — fully anonymized.
You can disable cookies at any time through your browser settings. Note that doing so may limit the functionality of some features.
6 Technical Data Security Measures
Pro88 applies multiple layers of security to protect your privacy. Our goal is not just to have a written policy, but to ensure real technical protection is in place.
- 256-bit SSL/TLS encryption — applied to all data transmissions.
- Sensitive data is stored with AES encryption.
- Two-factor authentication (2FA) available.
- Regular security audits and penetration testing.
- Restricted staff access — only authorized personnel can view your data.
- Advanced firewall and intrusion detection systems on servers.
- In the event of a data breach, you will be notified within 72 hours.
7 Your Rights
As a pro88 user, you have full control over your own data. Your rights are explained clearly below.
Right to Access
You may request to see what information we hold about you.
Right to Correct Your Information
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request that your data be deleted after your account is closed.
Right to Object to Processing
You may object to marketing communications or specific uses of your data.
Right to Data Portability
You may request a copy of your data in a portable, readable format.
Right to Withdraw Consent
You may withdraw your marketing consent at any time.
To exercise any of these rights, contact our support team. We will respond within 30 business days.
8 Data Retention Period
Pro88 does not store your data indefinitely. Each type of information has a defined retention period.
- Account information: For the duration of your active account and up to 5 years after closure for legal purposes.
- Transaction Records: Retained for a minimum of 5 years in compliance with financial regulations.
- KYC documents: Retained for up to 5 years after account closure.
- Log Files & Device Information: Up to 12 months.
- Marketing Preferences: Until consent is withdrawn.
After the defined retention period, data is securely deleted or anonymized.
9 Privacy Protection for Minors
Pro88 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.
If we find evidence that a minor has accidentally created an account, we will immediately close that account and delete all associated data. If a parent or guardian has concerns about their child's information, please contact our support team directly.
10 Privacy Policy Updates
Pro88 reserves the right to update this privacy policy as needed. Any changes will be reflected in the "Last Updated" date at the top of this page.
- For significant changes, you will be notified in advance at your registered email address.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request that your account be closed.
11 Contact & Complaints
If you have any questions, requests, or complaints regarding this privacy policy, please reach out to our support team. We provide assistance in Bengali and prioritize all privacy-related requests.
- 24/7 support is available via live chat.
- Submit a request to delete or correct your data via email.
- FAQ page Find answers to common questions.
- Responsible Gaming You can find more help on this page.
Your data is safe — play with peace of mind
Your privacy is fully protected at pro88. Register today and start your gaming experience on a platform you can trust.
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