This pro88 FAQ page is built specifically for players in Bangladesh. Here you will find Account Register Starting from Withdrawal Process are all covered clearly on this page. If you cannot find the answer you are looking for, reach out to our live chat support.
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Pro88 Help Center
Browse the sections below for quick answers — each section contains detailed FAQs.
Account & Registration
This section covers everything you need to know about registration, account verification, password resets, and profile updates.
Deposits & Withdrawals
Find answers here on how to deposit and withdraw via mobile banking or e-wallet, including processing times and limits.
Bonuses & Promotions
Get the full details on our welcome bonus, cashback, reload offers, and VIP perks — including how to claim each one.
Games & Gaming Rules
Find clear explanations of the rules and how to play slots, Live Casino, Bingo, Fish Game, and Sports Betting.
Security & Privacy
Find answers to your questions on account security, data privacy, fraud prevention, and responsible gaming.
Technology & Support
Learn about site access issues, mobile compatibility, browser support, and how to reach our customer service team.
Account & Registration Questions
Opening an account at pro88 is quick and straightforward — it only takes a few minutes. Go to the registration page, enter your mobile number, create a password, and fill in some basic details. You will receive an OTP on your phone; verify it and your account will be activated instantly. The whole process takes just 2–3 minutes.
- An active mobile number is required
- Minimum age: 18 years
- One account per person
To verify your pro88 account, you will need your National ID (NID) or passport details along with a clear photo of yourself. Once verified, your withdrawal limit increases and you gain access to all features. Verification is usually completed within 24 hours.
On the login page, click the "Forgot Password?" button. An OTP will be sent to the mobile number used during registration. Once verified, you can set a new password. The whole process takes under 2 minutes. Choose a strong password that combines letters, numbers, and special characters.
No, pro88's policy allows only one account per person. Registering multiple accounts using the same device, mobile number, or bank account may result in all accounts being suspended and any funds being forfeited.
If you wish to permanently close your account, please contact our 24/7 live chat support. You can submit a closure request after withdrawing any remaining balance. A temporary self-exclusion option is also available as part of our responsible gaming features.
Deposit & Withdrawal Questions
Making a deposit at pro88 is simple. After logging in, go to the "Deposit" option on your dashboard. Complete the payment via mobile banking or e-wallet. Your balance is usually updated within 5–15 minutes.
- Mobile Banking (Send Money / Payment)
- E-Wallet Transfer
- Net Banking
- Minimum deposit: BDT 200
Withdrawals at pro88 are generally processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Verified accounts enjoy faster processing times. Withdrawals requested between midnight and 6 AM may take slightly longer.
The minimum withdrawal at pro88 is BDT 500 and the daily maximum is BDT 100,000. Higher limits apply for verified VIP members. Please ensure all bonus wagering requirements are met before requesting a withdrawal.
If your deposit has not arrived within 30 minutes, contact live chat support. Keep a screenshot or transaction ID of your payment handy — it helps resolve issues faster. In most cases, delays are caused by network issues and are resolved within an hour.
pro88 generally does not charge any fees for withdrawals. However, your mobile banking provider or bank may apply their own service charges — this is governed by your payment provider's policy, not pro88.
Bonuses & Promotions Questions
pro88 offers several types of bonuses. New members receive a welcome bonus, while regular members can enjoy daily login bonuses, reload bonuses, and cashback. Exclusive promotional offers are also available during festivals and special occasions.
- Welcome Bonus (on First Deposit)
- Daily Login Bonus
- Weekly Cashback
- Reload Bonus
- VIP Exclusive Offers
Bonuses cannot be withdrawn directly. You must first meet the wagering requirement (turnover) attached to the bonus. For example, a BDT 100 bonus with a 30x turnover condition requires BDT 3,000 in total bets. Once the requirement is met, any winnings earned from the bonus become withdrawable.
There is no separate application required to join the pro88 VIP program. Simply earn points by playing — your VIP tier upgrades automatically as your points accumulate. Higher tiers come with increased cashback, faster withdrawals, and a dedicated personal account manager.
Yes, every bonus has an expiry date. You generally need to complete the wagering requirement within 7–30 days of the bonus being credited. Any unused bonus is automatically cancelled once it expires. Always check the validity period before claiming a bonus.
Gaming Questions
pro88 offers a massive game library. From slots to Live Casino, bingo, fish games, and Sports Betting — all in one platform. New games are added regularly.
- Slots — 500+ Different Machines
- Live Casino — With Real Dealers
- Bingo — Multiple Rooms
- Fish Game — Fun Shooting Action
- Sports Betting — cricket, football & more
If your internet connection drops during a game, your session is automatically paused. Once you reconnect, you can continue right where you left off. Any spin in progress on a slot game will complete and the result will be safely recorded.
Yes, pro88 is fully mobile-friendly. All games run smoothly on both Android and iOS devices. You can play directly from your mobile browser — no separate app download needed. The layout automatically adjusts to fit your screen size.
The RTP (Return to Player) for pro88 slots typically ranges from 94% to 97%. Each game's info page displays its RTP. A higher RTP means better long-term return potential for players — though remember, gaming is always meant to be entertainment.
Security & Responsible Gaming
Yes, pro88 is a licensed and regulated platform. Our site uses SSL encryption to keep your personal information and financial transactions fully secure. Game outcomes are kept fair through an internationally certified Random Number Generator (RNG).
If you notice any suspicious activity on your account, contact us immediately via live chat and request a temporary account lock. Change your password right away. pro88 will never ask for your password or OTP by phone or message — any such request is a scam.
Responsible gaming means enjoying entertainment within your own means. pro88 is committed to promoting this awareness. We provide:
- Option to set daily/weekly deposit limits
- Temporary Break (Self-Exclusion) Option
- Gaming Time Tracking
- Live Chat Support
pro88 never sells or shares your personal information with third parties. Only limited data may be used for payment processing or legal compliance. For more details, please read our Privacy Policy read here.
Technology & Support Questions
Start by checking your internet connection. Clear your browser cache and cookies, then try again. Make sure you're using the latest version of Chrome or Firefox. If the issue persists, try switching networks — mobile data or Wi-Fi. Still having trouble? Reach out to us via live chat.
pro88 customer support is available 24 hours a day, 7 days a week. You can reach us directly via the live chat icon at the bottom of the site. Support is available in Bengali. To contact us by email, write to [email protected] — we typically respond within 24 hours.
Yes, pro88 works fully on both iOS (iPhone/iPad) and Android. You can access it directly using Safari, Chrome, or Firefox. The full experience is available right in your mobile browser, with no app required.
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